Terms of service

Last updated: July 16, 2026

Overview

PetMyCase is operated by Fortunity Works INC. These Terms of Service apply when you visit petmycase.com, use the case editor, submit custom content, place an order, or contact us. By using the store, you agree to these terms and the policies linked from the store.

Eligibility and accurate information

You must be able to enter a binding agreement in your jurisdiction. You agree to provide accurate contact, payment, shipping, phone-model, and customization information and to keep account credentials secure.

Custom products and submitted content

You retain ownership of photos and other content you submit. You grant PetMyCase and its service providers a limited permission to host, process, edit, reproduce, and transmit that content only as needed to create previews, manufacture and deliver your order, provide support, prevent fraud, and resolve disputes.

You confirm that you own submitted material or have permission to use it. You may not submit unlawful, infringing, abusive, deceptive, or harmful content. We may reject or cancel requests that violate these terms or cannot be produced safely or reliably.

Preview approval and production

Custom orders enter production after preview approval or another clearly disclosed approval step. You are responsible for checking the phone model, spelling, layout, and requested details before approval. Reasonable differences may occur between screens and printed materials because of color, texture, placement, and manufacturing processes.

Prices, payment, and order acceptance

Prices, discounts, taxes, and shipping charges are shown at checkout and may change before an order is placed. An order confirmation acknowledges receipt but does not require us to accept an order that cannot be fulfilled, appears fraudulent, contains an obvious pricing error, or violates these terms. If we cancel an accepted paid order, the applicable payment will be refunded.

Shipping, returns, and refunds

Shipping timing and responsibilities are described in the Shipping Policy. Changes, cancellations, returns, replacements, and refunds are governed by the Refund Policy and mandatory consumer rights that apply where you live.

Store and brand content

The PetMyCase name, store design, software, graphics, product presentations, and store-created content are owned by or licensed to PetMyCase and may not be copied, resold, or exploited without permission, except as allowed by law.

Third-party services

The store relies on third-party services such as Shopify, payment providers, production partners, carriers, and hosted tools. Their services may be subject to separate terms and availability outside our control.

Disclaimers and limitation of liability

To the extent permitted by law, the store and its services are provided without warranties beyond those expressly stated or required by law. PetMyCase is not liable for indirect, incidental, or consequential losses arising from store use, carrier delays, third-party services, or customer-provided content. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

Changes and contact

We may update these terms when the store or applicable requirements change. The version posted when you place an order applies to that order. Questions may be sent to support@petmycase.com or through the contact page.