How can we help?
Email support@petmycase.com or use the form below. We usually reply within 2 business days. For order help, include your order number and checkout email so we can match your message quickly.
We can help with photo updates, preview approval, design changes before production, phone model questions, shipping, tracking, and damaged or incorrect items.
What to include
- Order number and checkout email.
- Your phone model if the question is about fit.
- Clear photos if the product arrived damaged, defective, or incorrect.
- Your pet photo if you are asking about preview quality.
Please do not send full payment-card details through email or this form.